Returns & Exchanges Policy 

RETURNS & EXCHANGES POLICY

Chacin Designs

Last updated: October 16, 2026

At Chacin Designs, we specialize in designing and creating personalized products made according to each customer's preferences and specifications.

We are committed to providing high-quality products. We carefully review the details of each order before production begins and inspect the condition of each product before delivery or shipping.

1. Custom Products and Final Sales

Due to the personalized nature of our products, we do not accept returns, exchanges, or refunds for reasons related to features previously selected or approved by the customer, including:

• Designs, illustrations, images, and text.

• Colors and color combinations.

• Selected sizes, dimensions, and styles.

• Printing or customization techniques.

• Personal preferences or changes of mind.

• Changes requested after design approval and the start of production.

Before producing an item, we confirm the relevant specifications with the customer and, when applicable, provide a digital proof for review and approval.

Once the design has been approved and production has begun, the order is considered a final sale with respect to the agreed-upon custom features, without affecting any rights the buyer may have under applicable law.

2. Shipping or Delivery Issues

Although all our products are inspected before shipping, we understand that unexpected situations may occur during transit.

We will review claims involving:

• Products that arrive broken or damaged during shipping.

• Items that arrive deteriorated or in unsuitable condition.

• Products with dirt or damage attributable to transportation.

• Packages that arrive opened, tampered with, or visibly damaged.

• Products received that do not match the order placed.

3. Timeframe for Reporting Issues

Customers have 30 calendar days from the date they receive their order to report any issues related to delivery conditions or the items received.

To help us evaluate the situation, we recommend contacting us as soon as possible after receiving the package.

4. How to Request a Review

If your order arrives in an unsatisfactory condition, please contact us at:

contactochacindesigns@gmail.com

Please include the following information:

• Your name and order number.

• A description of the issue.

• Photos of the product received.

• Photos of the packaging, when applicable.

Each case will be reviewed individually to determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, an order correction, or a refund, as appropriate.

You will not be required to physically return a damaged item if Chacin Designs confirms that a return is not necessary to resolve the claim.

5. Quality Control

At Chacin Designs, we inspect our products before delivery or shipping, paying special attention to finishes, customization techniques, and approved specifications.

Minor color variations between digital screens and physical materials are not, by themselves, considered product defects.

This provision does not exclude claims involving production errors, damage, or significant differences from the agreed-upon specifications.

6. Our Commitment

We work to ensure that every customer receives a personalized product that meets the agreed-upon specifications and arrives in excellent condition.

Although personalized products cannot be returned due to changes of mind or previously approved preferences, we are committed to responsibly addressing any legitimate issues related to an order.

This policy does not limit any consumer rights under applicable law.

Thank you for trusting Chacin Designs.

We design and personalize every detail with you in mind.